Returns & Exchanges

If you are not completely satisfied with your Pura experience, we offer a 30-day return policy for all hardware and unopened fragrance vials.

Return Process

• 1.
  Initiate Return

  Visit our online return portal and enter your order number and zip code to start the process.

• 2.
  Print Label

  Download and print the prepaid shipping label provided through the portal.

• 3.
  Pack Items

  Securely pack the items in their original packaging to ensure they are protected during transit.

• 4.
  Drop Off

  Drop off your package at any authorized carrier location. Your refund will be processed once the items are inspected.